Distance contract

The seller of the goods offered in this online store is IK “DEMIRA”, company registration No.41502029618, legal address: Atpūtas iela 43-26, Daugavpils, LV-5417, Latvia, Tel: +371 29622517, E-mail: info@demiraart.com on the one hand, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, on the other hand, enter into the following Agreement: The Seller undertakes to sell and deliver the goods to the Buyer in accordance with the Buyer’s order.

Ordering, delivery and payment procedures

The Buyer places an order for goods through this website, indicating the type and quantity of goods to be purchased. The Buyer has the option of paying for the goods using the payment tools built into the website or by paying the invoice corresponding to the order prepared by the Seller and sent to the Buyer by e-mail. The invoice is prepared electronically and is valid without a signature. The seller ensures the manufacture and dispatch of goods within 2-10 business days from the date of receipt of payment for the goods. The seller ensures the delivery of goods within the territory of Latvia within 2-7 days from the date of dispatch. Delivery to other countries in the world within 1-4 weeks from the date of dispatch, depending on the recipient’s country and city location. In exceptional cases, we have the right to extend the delivery time to 45 calendar days, informing the customer in advance.

Right of withdrawal

The Buyer has the right to refuse the goods within 14 calendar days from the moment of receipt of the Goods by sending a letter of refusal to the Seller. The Seller shall send the letter of refusal form to the Buyer by e-mail upon the Buyer’s request. The Buyer is obliged to return the goods to the Seller within 7 days of sending the letter of withdrawal. All expenses incurred in connection with sending the goods back to the Seller are covered by the Buyer. The buyer cannot exercise the right of withdrawal if:

• the ordered goods are used inappropriately or damaged due to careless handling of the goods during use;
• the ordered goods are made specifically for the Buyer according to an individual order according to the Buyer’s specifications or are clearly personalized.

Article 12, Part 6 of the Consumer Rights Protection Law of the Republic of Latvia states that “the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal”. The Seller reserves the right to refuse the Buyer to exercise the right of withdrawal or to withhold compensation in the event that the product is damaged, due to careless handling of the product during use or failure to follow the instructions, if the original packaging of the product has been lost or if its packaging is significantly damaged.

Data processing

By entering the required information when placing an order, the Buyer confirms that he/she has read and agrees that the data provided by him/her is used so that the Seller can accept the Buyer’s order and deliver the goods in accordance with the requirements of regulatory enactments. By entering the information, the Buyer agrees that notifications related to the processing of the Buyer’s order will be sent to the specified e-mail address. The Buyer can find detailed information about the processing of personal data in the online store section Privātuma politika.